PHONE giants O2 may want to change their current marketing strap line from “Be More Dog” to “Dogs Dinner” after accidentally overcharging a client by a staggering £51,493.
They dialled the wrong number when taking a payment from Network and IT specialists ICP Networks – collecting a whopping £52,014 rather than the £520.13 they were owed.
ICP Networks, one of the UK’s leading providers of corporate network solutions from manufactures such as Cisco, HP, Juniper, Avaya, spotted the mistake immediately.
Yet despite O2 acknowledging the error the South Manchester based business are still waiting for their money to be returned – NINE days after the error.
Incredibly, the communications giants, claimed they were unable to contact a manager at O2 who was authorised to return ICP Networks cash because of the size of the payment.
Stunned ICP Networks MD Matt Archer discovered the mistake when ICP Networks Accounts Exec Dawn Dennis received a shocking call from American Express – who wanted to check the payment because of it’s abnormal size.
Mr Archer said: “It is a good job I was sitting down when I heard the news. I could barely believe what had happened but at least the mistakes was caught immediately.
“Mistakes happen and that should have been the end of the matter but, even though everyone acknowledges that an error has been made, we are still waiting for our money back.
“How on Earth a mistake like this can happen frankly is beyond me? We received an automated text from the Amex Fraud Department – which is how the bill is automatically paid – alerting us to the error.
“Even though we were onto the mistake within minutes – and it was acknowledged as an error – they said the payment could not be reversed. It appears somehow, somebody at the 02 end has forgot to add the decimal point.”
O2 have promised to investigate the incident and have pledged to send a full refund with compensation as a way of apologising.
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